Tuesday, December 31, 2019

Managing Diversity Through Self-Awareness and Personal...

Managing Diversity through Self-Awareness and Personal Motivation Managing diversity has the potential to be one of the most challenging issues for healthcare management. Healthcare organizational growth requires an increase in workforce, and workforce is becoming more multicultural and diverse. In order for one to manage diversity effectively, one must be self-aware and personally motivated. One’s self-awareness and behavior have the potential to be influenced by different factors such as culture, belief, and values. The motivation behind a manager’s leadership also should be considered. Healthcare managers may be result focused on specific outcomes therefore, missing an opportunity for personal motivation in all areas of managerial†¦show more content†¦Dreachslin (2007) points out that â€Å"diversity is multidimensional† (p. 81), including not only â€Å"racial, ethnic and gender identities† (p. 81), as well as â€Å"generation, social class, physical ability, family, religion† (p. 81), and affiliatio n groups along those lines. Majority/minority diversity is still an important factor, though, as Rosenberg (2008) stating â€Å"80% of whites thought that minorities were well represented today in healthcare†¦while only 59% of minorities agreed† (p. 126). The difference is this statistic lends further to the argument that managers must be prepared and able to manage diversity. With the broad encompassment of the definition of diversity, the requirement of personal motivation in diversity management, the formulation of behavior from personal beliefs, examination of the level of a manager’s skill and competence in these areas becomes apparent. Gill (1996) outlined points as indicating as personal motivating needs an individual will attempt to achieve, even though difficult choices may be required. One of these anchors is managerial competence, in which the goal is resource and people management (Gill, 1996). Leadership is an attribute of general competence, with the overall aim to becoming generally proficient (Gill, 1996). As diversity is integrated into the individual, the further anchors become available,Show MoreRelatedTeam Concept, Human Behavior, Persuasion Diversity1364 Words   |  6 Pagescertain personal goals, and what they want in their relationships with others. Psychologist Abraham Maslow divides human needs into five categories, prog ressing from basic needs to complex needs. Discuss Maslow’s five â€Å"Hierarchy of Human Needs.† List and discuss each one. Maslow’s five Hierarchy of Human Needs are: 1. Survival. The needs that are taken as the starting point for motivation theory are the physiological, or basic body tissue, needs. Taking a breath of air and acting in self-defenseRead MoreOrganizational Culture Organizational Behavior Diversity1622 Words   |  7 PagesCULTURE ORGANIZATIONAL BEHAVIOR DIVERSITY COMMUNICATION ORGANIZATIONAL BEHAVIOR AND GROUP DYNAMICS MGT/307 July 20, 2010 Organizational Culture is the system of shared actions, values, and beliefs that has developed within an organization and guides the behavior of its members. Organizational Development consists of special applications of knowledge gained from behavioral science to create a comprehensive design to improve organizational effectiveness. Through the collective experiencesRead MoreSkills And Qualities Of Effective Management1504 Words   |  7 PagesDempsey. Zhang Joanna. Cockerline English112 November. 14 Skills and Qualities of Effective Management Management can be simply defined as a procedure that cuts through all organizational roles and a force that integrates the numerous activities in an organization in order to ensure the goals of the said organization are attained. It can also be defined as the coordination and organization of activities of a business in order to realize the business’s goals. Effective management is that which ensuresRead MoreCultural Diversity And The Perspectives From Manager s Competences And Leadership Style2497 Words   |  10 PagesThis essay is in the area of workforce diversity, specifically cultural diversity. The purpose of this essay is to critically examine cultural diversity with the perspectives from manager’s competences and leadership style. Therefore, this essay will critically examine the workforce diversity concept and the implications of leadership, competencies and management. Several of strategies available for managers to deal with diversity in the workplace will be discussed. There are many types of leadershipRead MoreNbt1 Task 11692 Words   |  7 PagesEngagement, Motivation Task # 642.1.1: Classroom Management Theories Classroom Management A. The Importance of Classroom Management The fundamental goal of an educator is to effectively teach their students. Therefore, the effectiveness of an educator’s classroom management is directly correlated to the student’s educational success. Moreover, an effective classroom management strategy contributes to an attentive and orderly classroom, providing the students with self-motivation, essentialRead MoreEssay about Bullying and Harassment1373 Words   |  6 PagesManaging bullying and harassment in the workplace When most of us hear the term ‘bullying’ we seem to reflect back on childhood memories of the schoolyard bully tormenting others for self-amusement, much to the distain of others around them. Unfortunately this seems not to be the only time such behaviour occurs. Workplace bullying and harassment can be defined as ‘Offending, socially excluding someone or negatively affecting someone’s work tasks. It can occur repeatedly and regularly over a periodRead MoreThe Diversity Programs And Development1749 Words   |  7 PagesDiversity programs and development, when managed well, can make or break business innovation and productivity. Micron is a technical organization on the forefront of diversity programming. We will explore this organization s reasoning for developing a strong program, highlight some key features and make the case that vigorous diversity efforts affect recruitment, retention, motivation and engagement. In 1978, Micron Technology, Inc. was founded in Boise, Idaho. Micron is the global leader inRead MoreMacdonlds1315 Words   |  6 Pagesfour major regions. Managers and the organizations became more aware of the strengths and talent gaps in each area. The company also has to look at the diversity piece of the pie. We would implement these ideals through training. Training is a widely used strategy in managing diversity in the workplace. Other strategies for managing diversity include: initiatives to change the organizational culture; policy revision to support diverse needs; mentoring programs; nontraditional work arrangements;Read MoreEmotional Intelligence : Self Regulation Essay1820 Words   |  8 PagesEmotional Intelligence Self-regulation operates under the bigger process of emotional intelligence. Emotional intelligence is a determinant in how drivers will respond on the road in an ever-changing driving environment (Stephens Ukpere, 2011). Of 565 participants, eighty percent that had been involved in car accidents displayed low emotional intelligence or found it difficult to control emotions (Stephens Ukpere, 2011). As evidenced by numerous self-help books, Westerners place value on theRead MoreOrganizational Behavior : The Department Of Human Resource And Management1524 Words   |  7 Pagesstrategies that accommodate people diversity characteristics. The department of human resource and management makes plan to deal with diversity. Diversity issues involves individual characteristics, an individual primary characteristic refers to individuals biological traits such as gender, race, sexual orientations and others. Secondary characteristics are factors that may be changed such as religion, educa tional background, and income and so on. Others diversity issues cover ethnicity/nationality

Sunday, December 22, 2019

The Importance of Prayer in Islam Worship - 804 Words

1. The Importance of Prayer in Islam Worship 2. Raden Kartini Prayer is one of the most cardinal elements of Islamic worship. The Muslims highly regard prayer as an important aspect of their life. Prayer, in addition to the testimony of faith, the journey to Mecca, paying the poor tax and fasting during the period of Ramadan, forms the most significant model of religious life for Muslims. Salat is a ritual prayer highly upheld in the Muslim fraternity. It is a daily ritual prayer executed five times a day by all Muslims. One of the originations of the name Salat is the base word Silat which means contact or connection. This means that the prayer brings the servant closer to his creator. Also it is believed that the word Salat is derived from Silat, which happens to be one of the names of fire when said in the context, â€Å"The wood is burned by fire.† Muslims are obligated to perform this ritual prayer five times a day, at different time intervals. This facilitates remembrance by the Muslims regarding their faith. Each prayer is estimated to take at most five minutes but it may be longer depending on an individuals will. The prayer entails recitations from the Quran in Arabic. The recitations are accompanied by a chronological sequence of movements: standing, bowing, prostrating and sitting. The postures are contrived to assist the Muslims recall of mortality and the different phase of life. The movements also correspond to the rising and setting of the heavenly bodies.Show MoreRelatedThe Salah: One of the 5 Pilars of Islam829 Words   |  3 PagesRitual Analysis The Salah is one of the 5 Pillars of Islam, signifying it as a key element of Islam. It is practiced throughout the Muslim world in various contexts (alone, in a group, various countries). The Salah is a very ridged and structured ritual that Muslims do multiple times a day. The Salah is a vital ritual in Islam; the layers of meaning that I will be discussing are integrating worship into daily life, submission to God, establishing a community of followers, and finally the implicationsRead MoreCompare and Contrast: Hinduism and Islam Essay872 Words   |  4 PagesReligion: Hinduism and Islam Every society is based on different religion. Different people follow different types of religion according to their birth or by choice. The major religions of the world are Hinduism, Islam, Christianity, Sikhism, Buddhism, and Judaism. Each religion is similar and different from one another in terms of festivals, practices and beliefs. Apart from Christianity, Hinduism and Islam are the two most widely practiced religions in the world today. They have their own traditionsRead MoreEssay about An Analysis of a Mosque1037 Words   |  5 Pages A Mosque is the place or building serving as a place of worship which Muslims use to pray and worship Allah. The Mosque is a very important part of Muslim worship. This is because the Islam religion places great importance on prayer and worshiping Allah. All Mosques differ in appearance and size. The main factor affecting the size of a Mosque is the religious majority of the countryRead MoreIslam Five Pillars1344 Words   |  6 PagesExplain and analyse the significance of the Five Pillars of Islam on the individual and the community making reference to the principal beliefs where relevant. Central to the Muslim belief is the importance of devotion and total submission to Allah. This is put into practice through the Five Pillars of Islam –the five obligatory duties that must be performed by all practising Muslims. These are the acts of faith, prayer, charity, fasting and pilgrimage. Carrying out these duties creates structureRead MoreThe Beliefs Of Islam And The Five Pillars1322 Words   |  6 Pages      Islam is not only religion, but a way of life followed by over 1 billion Muslims. Islam identifies the six articles of faith, central beliefs that every Muslim must believe in order to be a true Muslim. These include the belief in existence and unity of God, existence of angels, God’s revelation to humans in holy books, God appointing prophets to all people, resurrection and life after death, and God’s Will and human freedom of choice (Ewing, 2004, p. 1). The importance of these beliefs can beRead MoreCompare And Contrast The Three Pillars Of Islam1157 Words   |  5 PagesPillars of Islam Compared to Christian Beliefs In Islam and Christianity, there are similar and different beliefs and practices. In Islam, the five pillars form the core of the religion. Muslims go about their lives abiding by these pillars (â€Å"Islam†). In Christianity, there are not necessarily pillars, but there are commandments that one should live their life by (â€Å"Christianity†). The three pillars of Islam that will be identified resemble some of the beliefs in Christianity. The declaration of faithRead MoreThree Religions : One God1467 Words   |  6 PagesThree Religions: One God Christianity, Islam, and Judaism are three of the most influential religions in the world. Together, they account for almost four billion followers. These religions are usually referred to as the Abrahamic religions. This is because they all claim Abraham as an important pillar of their faith. Christianity, Islam, and Judaism have many things in common, including a main place of worship and holy book, but within these similarities are some major differences. ChristianityRead MoreOrthopraxy in Islam1151 Words   |  5 PagesMarisa DeMull May 1, 2001 RLST 2600 Orthopraxy in Islam Islamic life is centered on the physical practice of prayer (salat). With that the religion of Islam itself is based in the methodical movement through which Muslims show their devotion to Allah. The prayer begins with the devotee standing, bending slowly into a sitting position and ending in full prostration. Bowing fully onto the ground is a practice that shows humility and represents the true devotion of members. Practice-centeredRead MoreExplain The Significance Of The Five Pillars Of Islam1360 Words   |  6 Pagesthe faith of Islam The Five Pillars of Islam are pivotal in expressing the Islamic faith for the global community and individual adherent. It unifies adherents with a common spiritual identity within the umma which in turn encourages social cohesion. Many Islamic nations incorporate the faith in laws and promote social welfare to inspire moral behaviour within the society. Ethics, acts of worship and core beliefs of the Islamic tradition are supported by the Five Pillars of Islam (Shahadah, SalatRead MoreEssay about Orthopraxy In Islam1105 Words   |  5 PagesOrthopraxy in Islam nbsp;nbsp;nbsp;nbsp;nbsp;Islamic life is centered on the physical practice of prayer (salat). With that the religion of Islam itself is based in the methodical movement through which Muslims show their devotion to Allah. The prayer begins with the devotee standing, bending slowly into a sitting position and ending in full prostration. Bowing fully onto the ground is a practice that shows humility and represents the true devotion of members. Practice-centered religion differentiates

Saturday, December 14, 2019

Brotherhood Free Essays

Brotherhood cannot be walked away from. It is a lifelong relationship with who you call brothers. From my experience with brotherhood, its a promise they have between one another. We will write a custom essay sample on Brotherhood or any similar topic only for you Order Now Brothers stay together when they are at their best, and their worse, that’s the respect that is given and received with brothers. The difference between friendships and brotherhood’s are the internal bond you have and the pure love between them. But how far will a fake brotherhood go? Pat Conroy’s, The lords of Discipline and Tim O’Brien’s, The things They Carried, and other works show how brotherhood is essential to survival in difficult situations. When peoplee are going through a difficult situation in life, sometimes they just need someone by their side to make it through. Brotherhoods in war are more important than romantic or familial ones back home. These brotherhood’s are what keeps them going, they carry their brothers emotionally. In The Things They Carried the brothers did more for each other than support one another during the way: â€Å" They shared the weight of memory. They took up what others could no longer bear. Often, they carried each other, the wounded or weak† (Tim O’Brien 39). CBrotherhood’s were formed because they shared ocommonproblems, that are not understandable putside the brotherhood in the war becauyse those problems become to great. These brothers experienced things together that will stay with them for the rest of their lives, and use each other to over comer obstacles and gain success. The necessity of brotherhood is also represented in going to school’s like the Carolina Institute and going through a plebe year are one of the most challenging things you could do alone, in The Lords Of Discipline a breakable bond is created by four boy’s being brought together during the cruelty of the plebe system. Mark, Will, Tradd, and Pig come together during their tough time as plebes and would do anything for each other, along with the rest of the plebes in R company. The boys in the R company that were going through plebe year together stuck up for a fellow plebe Bobby Bentle to prove he was not alone since suffering with uncontrollable urination: â€Å"The sound they heard was the sound of the other thirty seven freshman pissing in their own pants, in affirmation of our own allegiance to Bobby Bentley of Ocilla, Georgia† (Conroy 170). The boy’s all exposed themselves under the watch of the upperclassmen to demonstrate the strength of their brotherhood. Without the brotherhood between the plebe’s in R companty Boby Bentyly would not have had the courage and condifence to stay another day at the inttitue. His brothers kidness was essential to his servival of the pleve system. The plebe system and going to war are just the few times that brotherhood’s form, but they are what keep you sane at the end of the day. In fraternity’s the frat process can be very stressful and growing brotherhood’s through your college years can almost change your college experience, Ray Plaza a fraternity alumni say’s he has â€Å" found that the bond of brotherhood is a valuable one as it has helped me to grow as an individual and also a man. The fraternity has allowed me to develop meaningful relationships † (Plaza 1). For Ray, knowing his brtohers were going through the same struggles as him, made it easier to not feel alone, and to have brothers to go to. A similar brotherhood exists in the West Point Military Academy where our guest speaker Patrick Ellison attends who believes, â€Å"your room and your brothers are your escape† (Ellison). When you attend the institute you need someone to to go when things get tough, and for him it was going to his room which he shared with his â€Å"brother†. Not only is your brother someone you can go to, its someone that will have your back and be with you through thick and thin, and to Patrick it was the escape from his problems and worries, which made it able for him to survive. When Brandon Davies violated a honor code and was kicked off his basketball team, although he disappointed his team, â€Å"Davie’s teammates, whose hopes were also crushed, said they bore him no malice and considered him a brother† (Gibbs 1). Without the support of his teammates through a time when they could have easily turned their back’s to him, David would have been all alone through his time of struggle. How far will a fake brotherhood go? Theirs people who use a brotherhood for their own benefit, not considering their fellow brothers, how long can that last? When will find’s out that Tradd was in the Ten and their brotherhood was a lie, Tradd does anything to take it back, â€Å"I just can’t lose you. I can’t afford afford to lose you. Do you hear me, Will? I’m begging you. I’ll do anything to get your friendship back, you have no idea how important it is to me† (Conroy 555). When you betray a brotherhood, you learn that you were never truly apart of it, because you would have never betrayed it like Tradd did. When you go through the institute you wont make it without your brothers, the guest speaker  spoke of his years at the institute saying, â€Å"It’s necessary to have brotherhood† (Ellison). So when what’s gotten you through turns out to be a lie, it’s the worst feeling you could have. In life, there will always be a time when we need help. And when we do, we turn to our brother’s, someone we know will be there for us through everything in life. There’s a comfort in knowing you have someone to talk to about anything, share anything, or someone that will back you up or help you when you’re in need. How to cite Brotherhood, Papers

Friday, December 6, 2019

Review on Accounting Software Packages

Question: Discuss about the Review on Accounting Software Packages. Answer: In the views of (Daniel Bricklin, 1985), accounting software/packages are more of computerized accounting system. These are basically the computer programs that are designed to assist the enterprise and businesses as for they have their data recorded with such software of the financial transactions occurred in an enterprise There can be different accounting software for different purposes depending upon the functionality of the business. For example: in the bigger firms wherein of different departments information is to be recorded then such accounting software are used which shall assimilate the data from different departments and customize its solutions. Feasibly, accounting software nowadays has proved to be an irreplaceable means. Software permits the consolidated form of detailed list of financial events to be tracked in the easiest possible manner. Advantages of using accounting softwares over the tasks performed by hand, has reduced the costs of accounting and increased the ac curacy for captivating financial decisions in better way with less time consumption. Moreover, this is a way of making through well-timed reporting. As for the reason, before the usage of the accounting software hand written long journal transactions were prepared which involved labor to combine the manual transactions. For example: the Ghanaian banking industry in Australia has adopted various strategies so as to achieve long term profitability as well as organizational growth, one of those is using the accounting software/packages. History of accounting software / packages Earlier accounting was practiced with the method of ledger. A book consisted of different account as for example: cash receivables, payables, debtors, creditors, stock holder equity. The events related to the day-to-day transactions were recorded manually into the books of journal. A computer software application named Intuit was launched in 1983, so as to quicken the procedure of personal finance. Similarly, for the purpose of tax deviousness of federal and income taxes Turbo tax is now used (Novinson). This growth and development in computerized accounting, for concern of the accountant it was made a lot easier for them to perform computerized accounting instead of manual journal entries. Also, the accounting software applications served a professional way for the accountants to accomplish their task in well-organized manner and expeditiously as well with fewer complications. In the contemporary years tremendous growth in the technological advancement can be witnessed and also, innovations like personal computer to help the human resources to route the businesses. Intuit, consequently played a significant part in revolutionizing accounting for computer-generated age. Accounting software/packages applications commonly used in Australia are: Intuit Quick books, MYOB, Reckon, SaaSu, and Xero. The maximum popular accounting software program operated by the business enterprises is Intuits quick books. The enterprise owners all through Australia use quick books to keep an eye on their commercial business costs, prices and proceeds. MYOB is also accounting software which enables to its users the most streamlined functioning. With the MYOB interface, the transactions related to factor of sales are comprised into the business enterprise operations. Reckon, accounting software for Australian organizations is considered to be the excellent one for the purpose of book keeping and accounting as well. Moreover, for the small and medium sized organizations it is considered to be the cheapest cloud accounting software which enables the accountants to perform their task in the most efficient manner. This also raised area for the payments to be received through th e debit/credit cards from ones mobile phones that is Reckon Pay. These accounting software/packages for the business enterprises in Australia has proved to be way helpful for the accountants and book keepers to prepare and maintain their books of accounts in the compact manner. Development and adoption of the accounting software /packages used in Australia: As in the interpretations of Greuning (2006), the developments in the information technology have in due course for the management as well as the external users of the organization have led to the introduction of the computerized accounting systems for preparing the resourceful corporate reports for better analytical decision making. Furthermore, it is determined that the usage of the computerized accounting software/packages are considered to be the instrument of development, being its biggest advantage for corporate reporting (Frenzel, 2006). The adoption of computer software / packages has enabled the business enterprise to maintain the business financial transactions. The inflows and the outflows of a business are managed in simpler form for larger businesses. Additionally, the adoption of this software by various business enterprises in Australia has led to help the companies in accounting of different departments more efficiently which reduces the cost as well as the mistakes committed while book keeping and accounting of such bigger business enterprises. Adoption of these accounting software /packages has led to the following advantages: Accuracy: accounting software has helped not only in increasing the accuracy of the financial records but also the reduction in the human errors while calculations are made. As an incorrect calculation mistakes which were made manually led to the process have a great effect on the end balance. On the other hand, such software/ packages are virtually unable of committing such errors. Considering the fact that data entry done on the computer systems is entered correctly. Speed: with the usage of the accounting software it allows greater speed than the ones which are done manually. Moreover, by the automated software has increased the efficiency in the business enterprises. For example: if in the business enterprise the sales tax is to be recorded on all the dealings. Then, such software could arrange to do this for each of its transactions inevitably rather than having a specific staff member to perform this. These tasks eventually reduce the costs mechanisms also. All the speed along with efficiency with the reduction in the costs goes hand-in -hand. This will result in more saving for the organization. Current market size: At the present time in Australia there are three big competitors in the market: Intuit Quick Books Online, MYOB and Xero. Such software/packages in Australia are of utmost important in a business as by this book keepers can make their management decisions more easily on their mobile phones or through the desktop. The leader MYOB-has raised its market share between $AU831.7 - $AU833.8 million. Whereas, Xero being evolved from New Zealand to spend about $250 million on such developing software/packages in Australia. (Source: business insider Australia, 2015). Moreover, in the Australian markets the US market leader Intuit has rolled over. As in the views of MD Nicolette Maury, she says Intuit as amazing. She has also mentioned that despite the accounting software being of such importance to the business enterprises but there can still be developments made for more growth and betterment. In comparison to MYOB, Intuit gains the leadership in markets of over $ 27 billion (Source: business Insider Australia, 2015). Who are the current market leaders in Australia? Quick books are the market leaders of accounting software in Australia with over 80% as mentioned by Brad Paterson, Vice president of Intuit Quick Books. Also the shift has been seen by the Australian clients who were earlier using Microsoft excel. Intuit Quick Books has now targeted the Australian accounting practices as well as its customers for Reckon Accounts by Quick Books(Forbes,2015). Competitive advantages of Intuits Quick books: Recognized markets: basically, intuit have no direct competitors into cloud marketing online. With respect of the long run it has already acquired a large number of customers which helps it make a recognized market. Intuit being single supplier: Intuit Quick book is the software which has its products as payroll, marketing, tax, point of sale, lending and accounting. So there is an advantage in owning these many parts of the products solely. Moreover, intuit does not use complex tools as it reduces the risk by using the easier one. Most of the products are already moved while some are in process of moving them into a cloud which has its first phase as moving them into cloud format. Second is the integration of these products into Quick Books Online. App online provider: Intuit also has a big market share in the US. It is also the most successful product of Intuit Quick Books. The current gaps and challenges faced by the users: According to maduqne (September 13, 2013), those who are using the computer application software face challenges. Some of those challenges encountered by the business enterprises are: Lack of security: the users are usually worried about the data and its security by third parties. Even though the security Norton software is believed to solve this issue, but when this happens there is nothing one can do about this issue (Brian Kerbs,2015). Lack of accuracy when software is outdated: Some of the accounting software is outdated and hence the outcomes tend to be usually inaccurate. By this system becomes inefficient and error occurs. Corrupted data is a serious concern in the accounting software which will derive false conclusions. Challenges of customization: some of the software has complex system and is difficult to understand by the users of such computerized accounting. Moreover, the customization cannot be done on some of the designed software according to preferences of the users. This way it comes out to be a challenge for them. Lack of structures according to the cost: some of the accounting software is more expensive with respect to its price. In order to be the have new features users always want to have the upgraded version or will have to switch to software for further usage. Inefficient speed of accessing software/packages: With the lack of speed of the network servers which are used for running the accounting software the delay can happen. Reasons can be the distance to location of processors and poor connections. Subsequently this leads to challenges which are faced by the users in using accounting software/packages. Despite of being so helpful, these are the current gaps and challenges of accounting software faced by its users. References: Kepes, B., (2014), Xero and Intuit provide enough fireworks 4 July show, Available at URL: https://www.forbes.com/sites/benkepes/2014/12/01/david-versus-goliath-xero-and-intuit-provide-enough-fireworks-for-a-4th-of-july-show/#4d0c674b43ff [retrieved on: 6 January, 2017]. Heber, A., (2015), The cloud accounting supremacy in Australia, Available at URL: https://www.businessinsider.com.au/charts-the-battle-for-supremacy-in-australias-cloud-accounting-market-2015-4 [retrieved on: 6 January, 2017]. Kerbs, B., (2015), Turbo Taxs anti fraud efforts under scrutiny, Available at URL: https://krebsonsecurity.com/2015/02/turbotaxs-anti-fraud-efforts-under-scrutiny/ [retrieved on: 7 January, 2017]. Hutt, M., (2007), business marketing management: B2B , Ceneage learning, USA. Owen, G., (2015), Quick books accountants for 2015accounting, Ceneage learning, USA.